Frequently Asked Questions

All orders are sold by the case. Each size has its own case quantity:

• 8 Dram — 1,000 pcs/case
• 13 Dram — 700 pcs/case
• 16 Dram — 600 pcs/case
• 20 Dram — 700 pcs/case
• 30 Dram — 600 pcs/case
• 40 Dram — 400 pcs/case
• 60 Dram — 315 pcs/case

The minimum order is 1 case per size. You can order multiple cases of the same or different sizes in a single order.

Yes! We offer free shipping on all orders.

Most case-quantity orders ship within 1–2 business days. Delivery typically takes 3–5 business days depending on your location. You'll receive a tracking number as soon as your order ships so you can monitor delivery in real time.

Currently we ship within the United States only. If you're interested in international orders, please contact us at info@pharmerics.com and we'll do our best to assist you.

We carry 7 sizes to cover every dispensing need: 8, 13, 16, 20, 30, 40, and 60 dram. All sizes feature the same reversible cap design and pharmaceutical-grade amber plastic.

Our caps have two modes in one:

• Child-resistant mode: Cap sits in the standard orientation — push down and turn to open
• Easy-open mode: Flip the cap over — it now opens with a simple turn, ideal for elderly patients

This means you only need to stock one type of cap instead of two, simplifying your workflow and reducing inventory costs.

Yes. All Pharmerics vials are manufactured with pharmaceutical-grade materials and meet FDA requirements for prescription drug packaging.

Yes! We offer sample requests for independent pharmacies who want to evaluate our vials before committing to a case order. Contact us at info@pharmerics.com or visit our Request sample page to request a sample.

Yes. We offer tiered bulk pricing for pharmacies ordering multiple cases. Contact us at info@pharmerics.com to discuss your volume needs.

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept Shop Pay, Apple Pay, and Google Pay for faster checkout.

We accept returns on unopened cases within 30 days of delivery. If you receive a damaged or defective order, contact us within 7 days and we'll arrange a replacement or refund at no cost to you. Please email info@pharmerics.com with your order number and photos of any damage.

Our support team is available Monday–Friday, 9am–6pm EST.

• Email: info@pharmerics.com
• Phone: (804) 214-6448
• Contact form: Visit our Contact page

We typically respond to all inquiries within a few hours during business hours.

If your order arrives damaged, please contact us within 7 days of delivery at info@pharmerics.com. Include your order number and photos of the damaged items. We'll arrange a replacement shipment or full refund as quickly as possible — no hassle, no back and forth.