Policy

Returns Policy

We stand behind every case we ship. Here's everything you need to know about our return process.

7-Day Return Window

You have 7 days after receiving your order to request a return.

We want you to be completely satisfied with your Pharmerics order. If something isn't right, reach out to us within 7 days of delivery and we'll make it right.

If We Make a Mistake

If we send you the wrong product or wrong size due to our error, we will take care of it promptly and with pleasure. We try to make this completely hassle-free.

We ship you the correct item immediately at no cost to you.

We provide a prepaid return label for the incorrect item — or we may ask you to donate it to a local organization.

No back and forth. Our goal is to resolve your issue in one interaction.

How to Start a Return

To start a return, contact us at info@pharmerics.com with your order number and reason for return.

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package.

Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at info@pharmerics.com or call us at (804) 214-6448.

Damages & Issues

Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or if you received the wrong item.

Email us at info@pharmerics.com with your order number and photos of the damaged items so we can evaluate the issue and make it right as quickly as possible.

Refunds

We'll notify you once we've received and inspected your return.

We'll let you know whether your refund has been approved or not.

If approved, you'll be automatically refunded to your original payment method within 5–10 business days.

Please note that your bank or credit card company may take additional time to process and post the refund. If more than 10 business days have passed since your refund was approved and you haven't received it, contact us at info@pharmerics.com.

Need help with a return?

Our team is ready to make things right. Reach out and we'll take care of you.